Support


How can we help?

Whether you are looking for self-help resources, strategies to optimize your systems, or expert assistance, we are here for you every step of the way.

All support requests follow our unique multi-tier response process. Each inquiry, whether received via phone or email, is tracked in a support management system, monitored and reviewed by the reservoir simulation support team. After initial review, the inquiry is either handled or forwarded to the appropriate subject-matter expert for further investigation.

Upon resolution of the support query, customers are requested to fill out a survey based on their support experience. Building upon survey responses and extensive support feedback analysis, ATSS is continually improving our customer support service.

Whether good or bad, we like to hear from you. Please contact to ATSS Account Manager to share the details of your recent ATSS support request.

New York, USA: +1.917.600.9233

Support engineers available: Monday to Friday, 9:00 am to 5:00 pm Central Time, Canada/USA GMT -06:00

Dhaka, Bangladesh: +880 1971 ASPIRE (77473), +880 1794 428 855

Support engineers available: Sunday to Thursday, 9:00 am to 5:00 pm Central Time, GMT +06:00

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