Help Desk Software

ATSS is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, ATSS provides a centralized outlet for all communication channels and is an ideal solution for building your online community.

3 reasons why you need ATSS:
  • Improve Customer Support.
    Receive, track and organize customer support issues (tickets) by department and by urgency.
  • Reduce Your Workload.
    86% of users say the integrated knowledgebase decreased number of support requests.
  • Save Time and Money.
    ATSS is super simple to use, fast, lightweight, secure, user friendly!

Access your ATSS Help Desk from anywhere

On-the-go? Use your iPad, Android tablet or other mobile device to access ATSS's helpdesk features. ATSS is specifically designed for mobility in mind and seamlessly integrates with other mobile apps, allowing remote employees to provide customer service, sales or support as efficiently as they do from their office computer.

Perfect for a team… or a team of one.

Whether you’ve got a crack team of techs or you’re the proverbial team of one, we’ll help you get a handle on things. With multiple help desk roles and customizable permissions, views, and notifications, your team members will see just what they need… with no distractions. Plus, easily define rules to automatically group and act on tickets that meet your criteria. This is no one-size-fits-all solution – make it work just right for you

Simplified Help Desk Ticketing System & Service Management Software

Simplify help desk ticketing management tasks from service request creation to resolution. Benefit from email-to-ticket integration, dynamic ticket assignment, routing & escalation, and incident & problem management.

IT Asset Management & Inventory Software

Automate and schedule discovery of hardware and software assets in your IT infrastructure. Keep your IT inventory up to date, track asset purchase orders, and set up asset warranty expiration alerts.

IT Change Management Software

Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders for pending approvals.

Knowledge Management & Knowledge Base Software

Leverage the built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation. Build a centralized knowledge management repository for IT technicians.

Help Desk Performance Reporting & SLA Management

Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs by location, real-time billing data, and incidence frequency.

Everything you need for comprehensive, enterprise-ready IT service management

Easier to use, faster to deploy, and packed with the latest innovations in service management, ATSS IT Service Management and ATSS OnDemand are the most complete and capable IT service management for your enterprise.

Adaptive automation

Extend support beyond traditional ITSM with a highly extensible platform that integrates seamlessly with a greater IT operations management environment.

Rapid, risk-free service delivery

Automate, analyze, and configure every business service to minimize risk to the enterprise.

Lower TCO with out-of-box integration

Save money, manage risks, and optimize worklfows with fully integrated ITSM and ITOM solutions.

Data-driven insights

Dashboards and reports give real-time performance statistics to understand service trends and provide better business support.

Friction-free user experience

ATSS with Smart IT provides streamlined service delivery for ATSS users, and combines with MyIT to deliver an amazing user experience to both sides of the service desk.

Increased business agility

Flexible deployment options let you operate ATSS ITSM on premises or ATSS OnDemand in the cloud, with unparalleled bi-directional portability..

Improved employee productivity

Easy-to-learn, consumer-style tools allow teams to engage, collaborate, and expand their knowledge base to solve issues faster.

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